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Ambrose Wilson Home Shopping

Ambrose Wilson Home Shopping

Contact Details

Postal Address: Griffin House, 40 Lever Street, Manchester, M60 6ES.
Phone: 0871 231 2000
Website: www.ambrosewilsonuk.com
Email: You can email the company from the "Contact Us" page on the company's website.

Company Background

Ambrose Wilson was founded in 1875 and was the first company to use the postal service to send customer orders direct to their homes. This novel service proved to be very popular, and by the start of the 20th century the company had grown to become one of the largest clothing distributors in the UK. Today Ambrose Wilson has helped to make its sister company, JD Williams, one of the biggest and most successful home shopping retailers in the UK, and they currently boast over two million customers.

Product Range

The Ambrose Wilson on-line catalogue contains pretty much everything you might need in day to day life including the following:

Women's wear – here you can choose from coats and jackets, dresses and skirts, suits, swimwear, trousers and jeans, tops, knitwear and accessories. There are also separate categories for nightwear, footwear and lingerie. Most of the garments are available in sizes 12 through to 32 although some of the more popular styles are also available in size 34.

Men's wear – again the range available is quite extensive, and includes trousers and shorts, suits, jeans, footwear, knitwear, nightwear, sports wear and tops and shirts. The styles range from young and trendy through to the conservative styles that older men would appreciate.

Home and garden – this category includes an impressive choice of accessories for the bedroom, bathroom, living room, kitchen and garden. There is also a section containing Carl Lewis branded sports equipment and a range of mobility aids for the elderly or infirm.

Appliances – most of the major appliances that you would need in the home are included here. The majority are for the kitchen so, for example, you can find cookers and microwave ovens, dishwashers, fridge freezers and washing machines. Plus there are a number of smaller appliances such as blenders, kettles, toasters, juice makers and so on. The category also includes vacuum cleaners, irons and a range of electric fires and panel heaters.

Technology – all of the latest gadgets are on offer here including satellite navigation systems, digital cameras, audio equipment, computers and laptops, games consoles, home and mobile phones and television packages.

Ongoing Promotions

The Ambrose Wilson website has a section called the 'Big Sale' where a large number of items, mostly clothing, are available at reduced prices. The items included in the sale are updated every week. In addition, when you sign up for an account you will receive an incentive code which entitles you to 10% off your first order. As a customer, you will then receive new incentives and discounts on a regular basis.

Payment Methods

There are two ways to pay for goods purchased from Ambrose Wilson. Firstly you can pay at the time of ordering with the following credit or debit cards: Visa, Visa Electron, MasterCard, Maestro and Solo. If you prefer however you can open an account on-line and pay in monthly instalments. When using this option you can use the aforementioned credit and debit cards or you can pay by direct debit, at the post office or with a personal cheque. If you do choose to pay in instalments you will be charged interest on the amount you owe.

Delivery Options

The basic charge for delivery is £2.99 per order, however some items, such as the kitchen appliances, do have an additional delivery charge as well. This is stated on the information page for each particular item. For clothing, footwear and small appliances the company specify a 5 day delivery period and there must be someone at the delivery address to sign for the items. If this isn't possible then you can change the delivery address when you place the order. Larger items can take anywhere from 10 days to 6-8 weeks depending on what it is.

Returns Policy

Items such as clothing and footwear have a 28 day home approval period. If you decide to return any items then they must be sent back in new condition and within the 28 day period to be sure of a refund. You can send them by Royal Mail post or with a courier at your expense.

Most of the other items in the catalogue, such as the appliances and electrical equipment are exempt from the 28 day policy and cannot be returned unless they are faulty or broken. If they are damaged on delivery then you will be offered a replacement, a repair service or a full or part refund.

In Conclusion

Ambrose Wilson offers a complete home shopping experience and with over 2 million customers to date they are obviously very successful at what they do. Their website includes the entire catalogue and a number of on-line exclusives however if you don't feel safe shopping on-line then you can order a catalogue to be delivered to your home. Their credit account also gives you the option to spread your payments over a number of months so you can buy those essential items when you need them.

Ambrose Wilson Home Shopping »