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Liverpool Victoria Insurance Company

Liverpool Victoria Insurance Company

Contact Details

Postal Address: LV, County Gates, Bournemouth, Dorset, BH1 2NF.
Phone: Liverpool Victoria has a different phone number for each of its services. These are available on the 'Contact Us' page of the website.
Website: www.lv.com
Email: you can email the company with comments and queries through their 'Contact Us' page on the website.

Company Background

Liverpool Victoria Insurance Company has recently undergone re-branding and is now more commonly known as LV. The company, who offer a range of financial and insurance services, was founded in Liverpool in 1843 and has since become the UK's largest Friendly Society. As a mutual organisation, Liverpool Victoria is owned by its members and has an ongoing mission to help people realise the benefits of financial freedom.

Product Range

Liverpool Victoria is actually a group of smaller integrated companies that offer financial and insurance services under the one trademark name. This means that in recent years, LV has been able to branch out with regards to the products it offers its customers.

For example, Liverpool Victoria Life Company Limited offers a range of life insurance policies. They also arrange critical illness cover, accidental death cover, an over 50s plan, income protection and other associated products. Liverpool Victoria Insurance Company Limited on the other hand, deals with all other types of insurance needs such as car, home, travel and pet insurance.

Similarly, Liverpool Victoria Banking Services and Liverpool Victoria Portfolio Managers are the companies that arrange all of the financial services. The first of these two companies concentrate on products such as easy access deposit accounts and the LV credit card, while the Portfolio Managers offer a range of savings and investment plans. These include a flexible savings plan, ISAs, a guaranteed Capital Bond scheme, a tax free savings plan and a child trust fund.

Additional Features

By visiting the website mentioned above you can easily get quotes for any insurance services you might be interested in. You can also find out detailed information regarding the company's financial services and the direct telephone numbers for each department.

Ongoing Promotions

If you have one of Liverpool Victoria's products or policies you are eligible to register as an LV member. Doing this will allow you to take advantage of some special member benefits such as an extra discount on car insurance, plus free motor legal expenses. Members also get an 8% discount on home insurance arranged over the phone or 20% if the policy is arranged online, and a 5% discount on travel and pet insurance over the phone or up to 20% if done online.

If you don't feel comfortable entering your credit or debit card details into the website, you can phone with the internet quote reference number and still get the higher online discount.

There are also member benefits for their financial services with up to 1% being added to life cover amounts and any investments you might make.

Payment Options

For insurance services such as car and home insurance, there are a number of ways to pay. Firstly you can use any of the major credit and debit cards either online or over the phone. The exceptions to this are: Diners Card, Citi Bank and American Express. Alternatively you can set up a direct debit from the policy holder's bank account and pay in monthly instalments. A third option is to send a cheque to the company. This needs 7 to 10 days to clear and cover won't start until then.

Some of the other services such as life cover and the financial services require you to pay over the phone. Again credit and debit cards are accepted, however most services require that you to set up a direct debit or standing order from your bank account.

Delivery of Documents

Liverpool Victoria sends written conformation of any transactions made over the phone or online, along with the information about your chosen financial service, or your policy documents if you buy insurance. These are normally delivered to your address within 7 to 10 working days. However car insurance cover notes will be sent sooner if required.

Cancellation Policy

Each of the insurance and financial services has its own cancellation guidelines, and these should be read before buying. Insurance policies can generally be cancelled by you at any time providing you send written confirmation. If you haven't made a claim then you will often be entitled to a refund. The financial service guidelines are more complex and need to be read carefully before being entered into.

In Conclusion

Liverpool Victoria offers a wide range of financial and insurance services which are quickly becoming popular due to their advertising campaigns and the significant discounts and extra benefits that LV members can claim. Their re-branding has made Liverpool Victoria a household name and accordingly the company has branched out to offer more services at competitive prices.

Liverpool Victoria Insurance Company »

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