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Virgin Atlantic Flights - www.virgin-atlantic.com

Virgin Atlantic Flights

Contact Details

Postal Address: The Office, Crawley, Sussex RH10 9NU
Phone: 01293 562345
Website: www.virgin-atlantic.com
Email: Dependent on the nature of the enquiry, e-mail addresses can be found in the "Contact Us" section of the website.

Company Background

In the 1980s, Richard Branson was best known for the legendary Virgin Records. In 1984, he announced that a high quality, value for money airline would begin operating. Within three months, Virgin Atlantic Airways was born. Within ten years, Virgin Airways had flown over a million passengers.

In 1992 Branson sold Virgin Music to Thorn EMI and furthered investment into Virgin Atlantic, improving on an already great service. In the same year, Virgin launched the first super economy service, which became the award-winning Premium Economy.

In 1999, he sold a 49% stake in the company to Singapore Airlines, giving it a value of some £1.3 billion. Branson received a knighthood for services to entrepreneurship.

2001: Virgin Atlantic was voted OAG Airline of the Year.

2002: Launch customer for the Airbus A340-600.

2004: Unveiled the Virgin Atlantic GlobalFlyer, enabling Steve Fossett to complete the first non-stop solo circumnavigation of the world.

Product Range

Virgin Atlantic offers flights to 30 destinations, from airports in London, Manchester and Glasgow.

USA
Virgin offers flights to both East and West coasts.

Caribbean
The beautiful islands of St Lucia, Grenada, Tobago, Barbados, Antigua and Jamaica are all Virgin Atlantic destinations, along with Cuba.

Africa
>From stunning Cape Town to the delights on offer in Johannesburg, Lagos and Nairobi, Virgin Atlantic is a great way to fly to Africa.

Asia
Virgin Atlantic flies to Shanghai, Hong Kong, Tokyo and Dubai, all of which never cease to amaze visitors. There are also two Indian destinations, Delhi and Mumbai.

Australia
Sydney has famous sites, shops, beautiful beaches and a wild night-life.

Mauritius
This island paradise, in the Indian Ocean, has recently been added to the Virgin schedule.

Ongoing Promotions

Flying Club

The Virgin "Flying Club" is a loyalty programme, allowing passengers to earn "miles" for flying. There are 3 levels of membership, Red, Silver and Gold, each offering benefits such as sale fares, exclusive member offers, special events and competitions. Premium Economy or Upper Class passengers earn more "miles" while Silver or Gold members earn more still. Miles can be spent on great reward flights on Virgin Atlantic and its airline partners, cabin upgrades and other offers.

Payment Methods

Payments may be made with all major credit or debit cards.

Refund Policy

Ticket Refunds
Electronic ticket (e-ticket) bookings can be cancelled by contacting the Virgin Atlantic Contact Centre, requesting a refund. Tickets purchased from a travel agent should be returned to the agent for refund.

Paper tickets from Virgin Atlantic should be returned with a brief explanation of the refund request, and the booking cancelled. All supporting documentation should be included to avoid delay.

Virgin Atlantic Airways,
Refunds Department,
The Office,
Manor Royal,
Crawley,
West Sussex,
RH10 9NU.

Telephone: 01293 747473
Fax: 01293 444456
Email: refunds.hq@fly.virgin.com
Opening hours: 09.00 - 13.00, Monday to Thursday.

Complaints

Complaints & Feedback on a Recent Flight

Contact Customer Relations at Customer.relations@fly.virgin.com.

Alternatively, write to:
Customer Relations,
Virgin Atlantic,
PO Box 747,
Dunstable,
LU6 9AH,
UK.

Fax: 08701 900959.

Missing or Damaged Baggage

If baggage is missing at the destination, report it to airport staff and call the baggage tracing team for help.
If your baggage is damaged, make a baggage claim immediately. Contact details are in the "Contact Us" section of the website.

In Conclusion

Virgin Atlantic endeavours to provide quality service and value for money. Customer service and obligation to passengers has been the driving force behind the Virgin brand. The Virgin ethos is that passengers have a right to know what level of service can be expected, even when service falls short of the required standards, hence the Virgin "Customer Charter." The charter promises passengers that every effort will be made to investigate / resolve problems, and a written response provided within 4 weeks, if difficulties are ongoing.

Virgin Atlantic Flights - www.virgin-atlantic.com »